Code of Conduct Form

Code of Conduct for the Credit and Debit Card Industry

If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:

  • our toll-free number 1-844-780-9293
  • by email at: compliant [at] PSPServices.com
  • by mail at: 400 Applewood Crescent, Suite 200,
    Vaughan,
    Ontario, L4K 5C7
  • or by completing the form on this page

To assist us in reviewing your complaint, please provide the following, where applicable:

  • a summary of your concerns,
  • details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to our representative,
  • copies of any supporting documentation (i.e. agreements, statements, correspondence)

 

Please visit the Financial Consumer Agency of Canada’s website for more information. 

If you believe PSP Services’ conduct is contrary to the Code and feel your concerns regarding our products or services have not been adequately addressed, you may report the issue directly with the Financial Consumer Agency of Canada (FCAC) to file a Code of Conduct Complaint.

Telephone: 1-855-823-8783
Email: info@fcac-acfc.gc.ca

Write to:
Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Ave. West, Ottawa, ON K1R 1B9

Please visit the Financial Consumer Agency of Canada’s website for more information on merchant rights under the Code of Conduct for the Credit and Debit Card Industry in Canada

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